Privacy policy

Last updated on : 27 March 2025

This privacy policy explains how LIPSTECH (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on lipstech.fr (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this policy, “you” and “your” refer to you as a user of the Services, whether as a customer, a website visitor, or any other person whose information we collect under this policy.

Please read this privacy policy carefully.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect (and have collected in the past 12 months) personal information from various sources, depending on how you interact with us.

In addition to the specific uses listed below, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce our terms of service, and protect the Services and the rights of our users.

Personal Information We Collect

Information You Provide Directly

This may include:

• Contact details such as your name, address, phone number, and email.
  

• Order information like billing/shipping addresses, payment confirmation, email, and phone.
  

• Account info like your username, password, and security questions.
  

• Customer service info you choose to include when you contact us.
  
  

Some features may require you to provide certain personal information. You may choose not to provide it, but this could limit your ability to use those features.

Information We Collect Automatically

We may automatically collect certain usage data (“Usage Data”) through cookies, pixels, and similar technologies. This may include:

• Device and browser information
  

• Network connection info
  

• IP address
  

• Interaction details with the Services
  

Information from Third Parties

We may receive your information from third parties like:

• Service providers (e.g., Shopify)
  

• Marketing or analytics partners
  

• Email or advertisement platforms
  

• Shipping and order fulfillment providers
  
  

This data will be handled according to this policy. Please also refer to the Third-Party Sites and Links section below.

How We Use Your Personal Information

• Providing Products and Services: To process payments, fulfill orders, ship products, manage accounts, send updates, and facilitate returns/exchanges.
  

• Marketing and Advertising: To send promotional emails, texts, and mail or display ads tailored to you. For users in the EEA, the legal basis is our legitimate interest in promoting our products (Article 6(1)(f) GDPR).
  

• Security and Fraud Prevention: To detect and investigate potential fraud or misuse. If you create an account, you are responsible for keeping your credentials secure.
  
  

Customer Communication and Improvements: To respond to inquiries, enhance services, and maintain business relationships (Article 6(1)(f) GDPR).

Cookies

We use cookies to operate and improve our Site. You can learn more at Shopify's Cookie Policy. Cookies help remember your preferences, perform analytics, and serve targeted ads. Blocking cookies may affect your experience and prevent some features from working properly.

We honour the Global Privacy Control (GPC) signal, which allows users to opt out of certain data uses. Learn more at globalprivacycontrol.org.

How We Use Your Data

We use your data for the following purposes:

• Order Processing & Fulfillment

• Customer Support & Account Management

• Marketing Communications (only with your consent)

• Analytics & Site Optimization

• Fraud Detection & Security

We do not sell your data.

Third-Party Sharing

We only share your data with:

• Shopify Payments – To process orders securely

• Shipping Providers (e.g., DHL, FedEx) – To deliver your products

• Analytics & Hosting Services – To operate and improve our website

• Legal Authorities – When required to comply with laws or regulations

We do not sell your data to third parties.

Data Security

We implement appropriate technical and organizational security measures including:

• SSL encryption

• Restricted access to personal data

• Secure systems and software updates

However, no system is 100% secure. Please avoid sending sensitive information via unprotected channels.

Data Retention

We retain your personal data only as long as necessary to:

• Fulfil your orders

• Maintain your account

• Comply with legal obligations

• Resolve disputes and enforce agreements

Children's Privacy

Our Site is not intended for children under 16, and we do not knowingly collect their personal information. If we learn that we have collected such data, we will delete it.

International Transfers

If your data is transferred outside the EEA, we ensure it is protected by:

• Standard Contractual Clauses

• Transfers to countries with an adequate level of protection

Your Rights Under GDPR (for EU/EEA Users)

You may have the right to:

• Access your personal data

• Correct or update your data

• Delete your data

• Withdraw consent (e.g., marketing emails)

• Restrict or object to data processing

• Receive a copy (portability)

• Appeal a refusal to act on your request

To exercise your rights, contact: contact@lipstech.fr

We may need to verify your identity before fulfilling your request.

Complaints

If you have concerns about how we use your data, contact us at contact@lipstech.fr.

You also have the right to file a complaint with CNIL (France) or your local EU Data Protection Authority.
[List of EU supervisory authorities: https://edpb.europa.eu/about-edpb/board/members_en]